So Over It
Scaling infrastructure for a luxury consignment brand.
Overview
So Over It is a Canadian luxury consignment retailer curating and selling both in-store and internationally online.
After nearly eight years in business, demand was accelerating and the founders were ready to scale. They didn't need a new idea. They needed their operations to stop working against them.
The Challenge
The back-end wasn't as sharp as the brand. The founders needed their time back, their numbers in order, and the clarity to move into new territory.
Disconnected tools running across every function
Duplicate data entry creating constant rework
Inventory living across too many systems at once
No meaningful integration between key platforms
Financial data difficult to access or verify
Founders spending hours reconciling numbers manually
No operating budget to plan or forecast against
No consistent performance snapshot for decisions
Growth felt possible. The infrastructure didn't match.
The Approach
We mapped how work moved through the business, from intake to billing, and followed the friction. Then we built the structure to eliminate it.
Full workflow audit completed from intake to billing
Consignment process redesigned from end to end
Inventory centralized into a single source of truth
Consigner contracts standardized across the business
Key client communications automated throughout
Reporting tools built to support payouts and tracking
Historical financial data organized and reconciled
Forward-looking operating budget built from scratch
Clear performance metrics defined and documented
The Results
The back-end became as sharp as the brand. The founders got their time back, their numbers in order, and the clarity to move into new territory.
Workflows standardized and documented across the team
Consigner experience more consistent and reliable
Several hours recovered weekly from manual admin
Software spend reduced through consolidation
Redundant tools identified and cut from the stack
Payout process streamlined and noticeably faster
Weekly visibility created to coach and plan proactively
New contemporary division launched in just 3 months
New division projects 7-figure revenue in year one
If this feels familiar, let's talk.
Tell us what's going on and we'll take it from there.